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Aladdin eSafe quarantine report email not functioning with Outlook 2007

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I’ve started using Outlook 2007 and came across an issue that had me searching for a solution for a while. Maybe this post will help out someone :-)

I regularly get quarantine reports from our Aladdin eSafe system. These include an HTML form to release email that has been quarantined, but shloudn’t have. In Outlook 2007, the forms don’t display and I couldn’t use the form anymore.
The reason is that Outlook 2007 doesn’t support HTML forms. The solution is fairly simple: view the message in a browser window.
To do so, choose “Other Actions” from the Action menu and then choose “view in browser”.
From there on, things will work as they used to in Outlook 2000/2003.

Written by Vincent Verhagen

August 6th, 2007 at 07:09 UTC

Posted in Uncategorized

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